Welshwellies Terms and Conditions

PLEASE READ THIS BEFORE YOU ORDER

Welcome to the “Welshwellies” website terms and conditions for use. By ordering from this website you are entering into a legally binding agreement that you have read and accept the terms and conditions below

MAKING A PURCHASE

Shopping on our website couldn't be much easier. Just browse our shop and choose your welshwellies making sure you have double checked your choice of size and colour. Add your purchase to the shopping cart, when you have finished shopping you will be asked for a few details to complete your purchase. Welshwellies and the customer both receive confirmation of the purchase from Protx.

We accept most credit and debit cards.

PAY BY CHEQUE: If you would prefer to pay by cheque, please use our site for sizing and pricing, make your cheque payable to "Welshwellies" send your cheque with your order details to our address which is on the contact page.

ORDERING VIA THE TELEPHONE: You can call us on 01291 690229 to place and order and discuss your payment method.

ORDERING BY FAX: You can fax us on 01291 690953 to place an order, please include your telephone number so we can call you back to discuss your payment method. Under no circumstances send your credit card details via fax.

PAYMENT

Security is one of the most significant concerns you have when you are shopping online, it is our top priority to ensure that transaction data is kept secure at all times. At Welshwellies we use Protx for our online transactions, Protx who are part of the Sage Group use the latest state of the art security systems to make sure that you the shopper are protected.

Before you read the following technical information, what it all means in simple terms is Welshwellies will never see or have copies of your credit card information, when you click the purchase button you are transfered to the secure Protx site where your purchase will be transacted on their secure systems. Once payment is processed by Protx they then pass us on product & delivery details.

The following technical information regarding security is taken from the Protx web site:

All transaction information passed between online sites and the Protx VSP systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensetive information.

Once on the Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Goverment. The data that Protx hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

SHIPPING RATE & INFORMATION

UK Customers
We use Royal Mail for all UK deliveries, during the checkout there is a choice of 2 services:
Standard Parcel Service, cost £5.00 for one pair, £7.00 for two pairs. Delivery time 3 to 5 days.
First Class Service, cost £6.50 for one pair, £8.50 for two pairs. Delivery time should be next day. We find the first Class Service is on average a 48 hour service.

European Customers
European Air Mail: costs £10.00 for one pair, £20.00 for two pairs.

Rest Of The World Customers
Air Mail: costs £20.00 for one pair, £40.00 for two pairs.

We endeavour to despatch your wellingtons into the postal system within 48 hours of receipt of payment confirmation, if your wellingtons are required urgently please let us know by telephone or email. We do not despatch over a weekend or public bank holidays. We cannot be held responsible for postage delays occuring beyond our control after the wellingtons leave our premises. We obtain proof of posting for all items despatched.

If you wish to track your wellingtons then use our contact page to choose your method of contact, we will respond to your enquiry as quickly as possible.

If you would like your wellingtons sent to a different address from your billing address this can be done during the checkout phase of ordering, the delivery address details need to be completed after you have completed the billing details. You can also request a different delivery address when ordering by telephone.

If you think you may not be at home to receive your wellingtons then simply choose a different delivery address or supply us with delivery instructions for the postman. If you give us special delivery requests we will ensure we mark your package with your message. Welshwellies cannot be held resposible for the Royal Mail's non complience with special requests.

DELIVERY TIMES (UK)

This depends on which service you choose. Standard Parcel Service is normally 3 to 5 days & First Class Service should be next day, however, we find on average that First Class is 48 hours. We visit our local Post Office twice a day, morning & afternoon Monday to Friday, First Class parcels posted in the morning have a greater chance of arriving the next day. We can do our utmost to get a parcel into the postal system as fast as possible, however, once it is in the system it is beyond our control.

We will give estimated delivery times for all non UK deliveries, these will be based on the information given to us by the Post Office.

RETURNS

If you change your mind after ordering you have upto 7 days from receipt of the goods to return them for a refund. You are responsible for both the original shipping cost and the cost of returning the goods to us. We will only reimburse you for the value of the actual goods.

If you receive the incorrect order or the goods are damaged during transit, please notify us of the problem immediately or at the latest 7 days from receipt of the goods. DO NOT AUTOMATICALLY RETURN ANY ITEMS, you must contact us with details of the problem. We prefer to communicate by email whenever possible so that we have a written record of the return. Only use the telephone or fax if you do not have an email address. Our address details can be found on our contact page.

In the unlikely event that you have to return an item the best method is via your post office using their Standard Parcel Rate. It is always best to check with the post office staff that the method you have chosen is the cheapest. Ask for and keep "Proof of Posting" as this will give you compensation coverage of £30 if the wellingtons go missing. we do not accept responsibility for any returned items until we receive them.

You can reuse our postal bag that your wellingtons arrived in or any other strong plastic bag, this will keep your postal costs to a minimum.

GUARANTEE

Our Wellingtons are guaranteed for 6 months from the purchase date. Please keep your receipt as proof of purchase, we cannot offer a guarantee if we are unable to verify your purchase from us. We only replace wellingtons we do not offer a refund. The guarantee is 6 months from the original purchase date, regardless of how often the wellingtons have been used.

BACK ORDERS

If we are unable to fulfil your order for any reason we will send you an email or telephone you to explain. If you prefer to cancel your order, we will promptly refund any payment we have taken.

CUSTOMER SERVICE

You can contact us for help and advice by email, telephone, fax or by using the form on our contact page. Our normal working hours are 9am to 5pm weekdays, we are happy to contact you directly outside of these hours if you leave us your contact details.

We are a rural family business and we do all we can to make sure our customer service is the best there is. In the unlikely event you are in someway disapointed with our wellingtons or service, please allow us the opportunity to rectify the situation.

We constantly look at ways to improve our service and highly value our customers comments on our service and products.